How long will it take to ship my order?
Our aim is to process orders as quickly as possible and most orders will leave our warehouse within 1-2 business days. Some circumstances however may delay the dispatch of your order, such as:
- An item being out of stock
- Insufficient available drivers delaying the collection of your parcel
- Further shipping charges being required
Once your order leaves us, you will receive a shipping confirmation email that contains a tracking link. The Australia Post app can be used to track and manage any parcels sent with their service, including the redirection of your deliveries.
How much will it cost to get my order delivered?
When you get to the checkout, shipping rates are generated based on your delivery location and the particular items in your cart. You may see that there are a number of shipping rates for you to choose from. These rates are either automated through our courier apps, or are flat-rates offered by us.
If you select Parcel Post, your order will be dispatched with standard Australia Post services or an alternate courier.
If you select Express Post, your order will be dispatched with Australia Post’s Express service, or selected express couriers. These parcels may be expected to arrive within 3 business days of leaving us, however they may be subject to transit delays.
Some items are excluded from Shipping, including tanks, cabinets, fresh food or frozen food, bulky or fragile items such as batten style fluro tubes or items longer than 1 metre in length once packaged. These items are available in store only.
Why is my postage so expensive?
All of our orders are shipped from our independent store located in Western Sydney.
As our couriers calculate their rates based on distance and size, interstate orders or those containing large or heavy items may incur a costly shipping charge. Please note that shipping fees usually take into account the cubic weight of a parcel, which is an estimated weight calculated from the size of the parcel. Therefore a large item, although relatively light, may have a large cubic weight and be costly to ship.
Why has only part of my order arrived?
In some situations, part of your order may be out of stock. If this is the case, a member of our team will contact you as soon as possible.
Your order may also be sent in multiple parcels if there are numerous heavy items. If your order is sent with Australia Post, you can monitor the progress of each parcel through their tracking link. Look out for the drop-down that shows “Item 1 of 2”.
Can you ship to PO Boxes?
Standard parcels that can be sent via Australia Post can be directed to PO Boxes or Parcel Lockers.
Will i need to sign for delivery of my parcel?
Our default policy is that we give Authority to Leave on parcels to avoid the inconvenience of our customers needing to take a trip to the Post Office (we know what it feels like to be excited for a delivery, only to find a card in the letterbox)! If you would like a signature to be required upon delivery, please advise of this in the checkout notes. Otherwise, all parcels will be given Authority to Leave, at the discretion of our dispatch team.
Alternatively, instructions can be left in the checkout notes advising on where the parcel can be left and these notes will be printed on the shipping label.
Please note: If Signature on Delivery is not requested, we will not take any responsibility for orders that are stolen from their delivery location.
Do you ship overseas?
Unfortunately we currently only ship within Australia.
Do you ship all over Australia?
We are able to send most of our range Australia-Wide. Some of our larger or more fragile items however, are limited to local delivery only or pickup instore.
Why did the website allow me to buy an item that’s out of stock?
A number of factors can lead to inaccuracies in our stock levels and unfortunately this can result in us overselling a product. A common cause for this is if an in-store customer already has the last of an item in their basket at the time you add it to your online cart. If this occurs, we will do our best to contact you as soon as possible to arrange an exchange, refund or backorder.